Refund policy

RETURN & EXCHANGE POLICY

Cloud Defensive will accept returns on all products within 30 days of delivery. We realize that not every product is right for every person. If you buy anything from us, and decide to return it new and unused within your 30 day window, we will gladly accept that. Simply reach out to us at Support@Clouddefensive.com and we will get the process going for you. 
BLEMISHED, MOONSHINE, AND PRE-OWNED ITEMS ARE NOT ELLIGIBLE FOR RETURN.
Cloud Defensive only accepts product returns on purchases made from www.clouddefensive.com. We do not accept returns for purchases made from other sellers.

RETURNING YOUR PRODUCT

To best serve you, please email Support@Clouddefensive.com and one of our customer service reps will get back to you shortly. All returned, warranty repair or service products  must include a Return Merchandise Authorization (RMA) number provided to you.

The customer is responsible for shipping the return items to Cloud Defensive. We will charge a 20% restocking fee for all refunded returns or you may opt for an in-store credit or exchange with no restocking fee.

To return an item please follow these instructions:
1. Securely pack items. If available, please use original packaging.
2. Include provided packing slip or RMA number inside your package.
3. Ship your package within 28 days of provided RMA number at your nearest carrier           location.
4. We will email you confirmation once your return is processed.

RETURNS/WARRANTY ADDRESS:

All repairs, service or returns should be sent to:

Cloud Defensive
Returns Department
6045 Wedeking Ave.
Evansville, IN 47715